Mark Reilly
- 82 Plymouth Avenue, Maplewood, NJ 07040
Summary
I am a proven design leader who has successfully managed large digital projects for high-profile clients. I leverage my extensive background in both design and development to build comprehensive, reusable, and scalable digital products and design systems.
Professional Experience
American Express
–Principal User Experience Designer –
- Leading a large and diverse team of UX designers, UX researchers, design managers, and a UX writer to design the first business checking bank account for American Express
- Worked as the platform lead for all commercial non-card lending products: Created an extensive and complex application for a merchant loans. Redesigned invoice financing to utilize our design language system
- Created a mentorship program for our design team. Developed a self-assessment framework, a monthly lecture series, and a UX ebook library
Senior User Experience Designer –
- Worked in an agile team to redesign Amex's corporate card expense reconciliation site. Led ideation & sketching sessions, tested prototypes
- Transformed American Express' DLS Sketch file into a versatile UI Kit. Harnessing Sketch’s reusable styles, responsive resizing, & nested symbols
- Organized and facilitated the first Design Sprint in NYC at American Express
KBS
–Associate Director, User Experience –
- Led a design discovery to redesign the PODS website that won a multi-million dollar redesign contract. Delivered a UX audit, competitive research, personas, journey maps, and usability testing
- Designed a 3D cabinet configurator for Stanley Black & Decker; We successfully launched an MVP and two feature releases. Created a design system, user flows, usability tests, and comprehensive prototypes
- Led the UX team and built a skills matrix to help visualize our strengths and gaps. Established a Sketch and InVision workflow to streamline work between the UX, Design, and Development departments
Senior User Experience Designer –
- I led the responsive redesign of BMWUSA.com, resulting in a 216% increase in mobile traffic surpassing desktop traffic. Built a modular design system, a responsive grid, wireframes, user flows, and prototypes
- Redesigned the sign-up flows for the My BMW website. Created wireframes, user flows, interaction and technical documentation, and detailed prototypes
- Designed a learning center for digital marketing at Hershey. Conducted user and stakeholder interviews, designed content types, and wireframes
New York University
–User Experience Specialist Digital Communications Group, NYU Information Technology Services –
- Designed and developed a new responsive user interface for Sakai—an open-source Learning Management System—used by over 350 leading learning institutions
- Redesigned and prototyped a new user interface for NYU’s Email Direct—a bulk email communication tool for NYU administrators
User Experience Designer Academic Technology Services, NYU Information Technology Services –
- Conducted extensive usability testing and research on NYU Classes—a Sakai Learning Management System (LMS). Redesigned and developed the new user interface based on our research recommendations
- Created a ‘Mobile First’ prototype for our redesign of MediaCommons—a digital network for professors and post-graduate students of film and media studies
- Designed NYU Stream a video streaming service built on the Kaltura platform
Interactive Designer and Developer Faculty Technology Services, NYU Information Technology Services –
- Designed and developed MediaCommons—a digital network for professors and post-graduate students—using Drupal. Established a distinctive look and feel for the MediaCommons network and its project sites
- Designed and developed two platforms for browsing the digital collections of NYU Libraries. Allowing patrons to view both image-based collections—scanned books and photographs—and stream audio and video collections
- Researched streaming services and wrote a report recommending the Kaltura platform for NYU's in-house streaming platform
Columbia University
–Senior Web Designer and Developer Columbia University Digital Knowledge Ventures –
- Designed and developed educational course content and departmental websites for Columbia University and affiliated non-profits
Web Designer and Developer Columbia University Digital Knowledge Ventures –
- Worked with Columbia University faculty to design and develop interactive e-seminars and courses
- Designed and developed interactive maps, audio slideshows, podcasts, and video production and post-production for streaming video and DVD
Education
- Ph.D. Media & Communication, The European Graduate School, Saas-Fee, Switzerland
- Certificate in Film Production, The New School, New York, NY
- M.Phil. Medieval History, Trinity College Dublin, Ireland
- B.A. History and Philosophy, University College Dublin, Ireland
Teaching
The New School, – Adjunct faculty member, Media Studies
- Courses: Foundations of Media Design, Digital Video Effects, and Motion Graphics with After Effects
Columbia University, – Instructor, High School Program
- Course: Digital Filmmaking: From Initial Concept to Final Edit
Additional Information
Organizations
- Co-Founder: NYU UX Group & NYU Web Designers and Developers Group
- Co-Organizer: DrupalCamp NYC 9 & 10 NYC Drupal Users Group
- Member: IxDA • NYC UXPA • Gotham Sass Meetup • NYC Drupal Users Group • Agile Experience Design Meetup • Type Directors Club
Selected Presentations, Event Organization, and Trainings
Presentations
- Better Tools for a Better Process at KBS' Bits & Bites —
- Beyond Putting Lipstick on the Pig at EdUI 2014 —
- Sakai: Meet MORPHEUS at Open Apereo 2014 —
- Rapid Prototyping Techniques at TorchTech: UX Networking Breakfast —
- Fixing Broken User Experience at NYU ITS All Hands Meeting —
- MediaCommons 2.0 at Digital Library Federation Forum —
Event Organization
- UX Networking Breakfast Co-Organizer TorchTech & NYU UX group —
- UX @ NYU Co-Organizer NYU UX group —
- Usability @ NYU Co-Organizer NYU UX group —
- DrupalCamp NYC 9 & 10 Co-Organizer & Designer NYC Drupal Users Group — &
Trainings
- Design Teams Are a Design Exercise: How to Build, Inspire and Keep Design Teams (Happy) with Alberta Soranzo & Martina Hodges-Schell, Interaction 17 —
- Leading Creative Ideation with Christian Linsey & Jen Zhao, Cooper U —
- Design Leadership with Teresa Brazen & Lane Halley, Cooper U —
- Scaling User Interfaces with Amy Schade, Nielsen Norman Group —
- UX Leadership with Kim Goodwin, Rosenfeld Media —
- Do It Yourself Usability Testing with Steve Krug, Rosenfeld Media —
- Sketching Interfaces with Jason Mesut & Sam Smith, Interaction 12 —
- Mobile Prototyping Essentials with Rachel Hinman, Interaction 12 —