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Summary

I am a proven design leader who has successfully managed large digital projects for high profile clients. I leverage my extensive background in both design and development to build comprehensive, reusable, and scalable digital products and design systems.

Professional Experience

Amercian Express

Principal User Experience Designer

  • Directing a large and diverse team of UX designers, researchers, design managers, and a writer to build a brand new product in a new domain for American Express
  • Worked as the platform lead for all commercial non-card lending products: Created an extensive and complex application for a merchant loans. Redesigned invoice financing to utilize our design language system
  • Created a mentorship program for our design team. Developed a self-assessment framework, a monthly lecture series, and a UX ebook library

Senior User Experience Designer

  • Worked in an agile team to redesign Amex's corporate card expense reconciliation site. Led ideation & sketching sessions, tested prototypes
  • Transformed American Express' DLS Sketch file into a versatile UI Kit. Harnessing Sketch’s reusable styles, responsive resizing, & nested symbols
  • Organized and facilitated the first Design Sprint in NYC at American Express

KBS

Associate Director, User Experience

  • Led a design discovery to redesign the PODS website that won a multi-million dollar redesign contract. Delivered a UX audit, competitive research, personas, journey maps, and usability testing
  • Designed a 3D cabinet configurator for Stanley Black & Decker; We successfully launched an MVP and two feature releases. Created a design system, user flows, usability tests, and comprehensive prototypes
  • Led the UX team and built a skills matrix to help visualize our strengths and gaps. Established a Sketch and InVision workflow to streamline work between the UX, Design, and Development departments

Senior User Experience Designer

  • I led the responsive redesign of BMWUSA.com, resulting in a 216% increase in mobile traffic surpassing desktop traffic. Built a modular design system, a responsive grid, wireframes, user flows, and prototypes
  • Redesigned the sign-up flows for the My BMW website. Created wireframes, user flows, interaction and technical documentation, and detailed prototypes
  • Designed a learning center for digital marketing at Hershey. Conducted user and stakeholder interviews, designed content types, and wireframes

New York University

User Experience Specialist Digital Communications Group, NYU Information Technology Services

  • Designed and developed a new responsive user interface for Sakai—an open source Learning Management System—used by over 350 leading learning institutions
  • Redesigned and prototyped a new user interface for NYU’s Email Direct—a bulk email communication tool for NYU administrators

User Experience Designer Academic Technology Services, NYU Information Technology Services

  • Conducted extensive usability testing and research on NYU Classes—a Sakai Learning Management System (LMS). Redesigned and developed the new user interface based on our research recommdations
  • Created a ‘Mobile First’ prototype for our redesign of MediaCommons—a digital network for professors and post-graduate students of film and media studies
  • Designed NYU Stream a video streaming service built on the Kaltura platform

Interactive Designer and Developer Faculty Technology Services, NYU Information Technology Services

  • Designed and developed MediaCommonsa digital network for professors and post-graduate students—using Drupal. Established a distinctive look and feel for the MediaCommons network and its project sites
  • Designed and developed two platforms for browsing the digital collections of NYU Libraries. Allowing patrons to view both image-based collections—scanned books and photographs—and stream audio and video collections
  • Researched streaming services and wrote a report recommending the Kaltura platform for NYU's in-house streaming platform

Columbia University

Senior Web Designer and Developer Columbia University Digital Knowledge Ventures

  • Designed and developed educational course content and departmental websites for Columbia University and affiliated non-profits

Web Designer and Developer Columbia University Digital Knowledge Ventures

  • Worked with Columbia University faculty to design and develop interactive e-seminars and courses
  • Designed and developed interactive maps, audio slideshows, podcasts, and video production and post-production for streaming video and DVD

Education

  • Ph.D. Media & Communication, The European Graduate School, Saas-Fee, Switzerland
  • Certificate in Film Production, The New School, New York, NY
  • M.Phil. Medieval History, Trinity College Dublin, Ireland
  • B.A. History and Philosophy, University College Dublin, Ireland

Teaching

The New School, Adjunct faculty member, Media Studies

  • Courses: Foundations of Media Design, Digital Video Effects, and Motion Graphics with After Effects

Columbia University, Instructor, High School Program

  • Course: Digital Filmmaking: From Initial Concept to Final Edit

Additional Information

Organizations

  • Co-Founder: NYU UX Group & NYU Web Designers and Developers Group
  • Co-Organizer: DrupalCamp NYC 9 & 10 NYC Drupal Users Group
  • Member: IxDANYC UXPAGotham Sass MeetupNYC Drupal Users GroupAgile Experience Design MeetupType Directors Club

Selected Presentations, Event Organization, and Trainings

Presentations

Event Organization

  • UX Networking Breakfast Co-Organizer TorchTech & NYU UX group
  • UX @ NYU Co-Organizer NYU UX group
  • Usability @ NYU Co-Organizer NYU UX group
  • DrupalCamp NYC 9 & 10 Co-Organizer & Designer NYC Drupal Users Group &

Trainings